ExilenceDeal Return Policy
At ExilenceDeal, all of our products, including stock images, are thoroughly tested by our highly professional designers to ensure the highest quality. However, please note the following terms and conditions regarding returns and refunds:
Refund Policy
We do not provide refunds for technical issues (such as software problems or operating system issues). If you encounter a problem, please contact us at help@exilencedeal.com. We aim to respond as soon as possible.
To help us resolve the issue, please provide us with a video of the error so we can better understand and improve our services. This will assist us in identifying the exact cause of the problem.
Refunds may take up to 7 business days to process due to technical checks and verifications.
Please note: Using a refunded product is illegal and constitutes a severe violation of copyright laws.
Refunds Will Not Be Processed in the Following Situations:
- You or your client no longer need the purchased product.
- You found another product you prefer or have changed your mind about your purchase.
- You lack the expertise required to use the product.
- You do not have the correct software (as described in the product listing) to open and edit the product.
- You accidentally purchased an item, and our system shows the product has been downloaded.
- You believe the item is of low quality, but it meets the specifications outlined in the listing.
- You experience trouble downloading the product due to issues with your internet service (e.g., slow or unstable connection, inability to handle large downloads).
- You report a technical issue but are unable or unwilling to provide sufficient evidence or details to demonstrate the problem.